Return Policy
Spicergrp is a brand under Fuyang Shoukuo E-Commerce Co., Ltd., focusing on fashionable clothing. We have always adhered to the mission of "providing high-quality dressing options for modern women" and carefully crafted every one-piece swimsuit, dress, and cover-up. To protect your legitimate rights and interests and ensure you have a worry-free shopping experience, we have formulated the following detailed return policy. If you need to return the goods after receiving them, you may follow the terms of this policy to complete the relevant procedures.
I. Return Conditions
- Time Limit: You must submit a return application within 7 calendar days after receiving the goods (based on the courier delivery confirmation date, which can be checked on the official website of the courier company using the logistics tracking number). Return applications beyond this period will not be accepted; we appreciate your understanding.
- Product Condition: The returned products must be in a brand-new, unused state, with specific requirements as follows: One-piece swimsuits must be unopened and unworn (trying on may cause the fabric to be stained with sweat or cosmetics, affecting secondary sales), and labels such as hangtags and care labels must be intact; Dresses and cover-ups must be free of stains, odors, and damages, without any processing such as washing, ironing, or cutting, and the packaging (e.g., brand dust bags, boxes) must be kept intact.
- Definition of Quality Issues: If a product has quality issues caused by non-human factors (e.g., loose stitching on one-piece swimsuits, snags on dress lace, asymmetric cover-up patterns, or a size deviation of more than 2cm from the specifications stated on the product details page), it is not restricted by the "brand-new and unused" requirement. However, you must contact us within 7 days of receipt and provide clear evidence of the issue (e.g., close-up photos of the problematic part, overall product photos, order screenshots). After verification and confirmation by us, the return can be processed normally.
- Responsibility and Freight Division: For returns initiated due to personal reasons (e.g., wrong size selection, dislike of the style, color inconsistency with expectations), you shall bear the freight for sending the products back; For returns caused by product quality issues or incorrect product delivery (e.g., receiving a one-piece swimsuit style inconsistent with the order), the freight will be borne by us. You need to keep the courier waybill and freight payment voucher for subsequent reimbursement.
II. Return Process
- Submit a Return Application: Please contact us via email (customer@spicergrp.com) or phone (+86-13689760994), state the reason for the return (e.g., "One-piece swimsuit is too small" "Dress has workmanship defects"), and provide the order number, product name, receiving phone number, and evidence of the issue (if there is a quality problem). Our staff will communicate with you within 24 hours of receiving the application to verify the information and confirm whether the return conditions are met.
- Obtain the Return Address: After confirming that the return conditions are met, we will inform you of the detailed return address and return precautions (e.g., package labeling requirements, recipient information) via email or phone. Please record this information accurately to avoid package loss or delay due to incorrect addresses.
- Send Back the Products: Please properly pack the products according to the provided return address (it is recommended to use the original packaging; if the original packaging is damaged, other sturdy packaging can be used to prevent product damage during transportation). Enclose a note in the package stating your order number, name, contact phone number, and reason for return to help us quickly identify your return package. When sending back, it is recommended to choose a formal courier company (e.g., ZTO Express, YTO Express, STO Express) and keep the courier waybill for subsequent logistics tracking.
- Confirm Receipt and Quality Inspection: After receiving your returned package, we will conduct unpacking and quality inspection within 3-5 working days, mainly checking whether the products meet the return conditions (e.g., whether they are brand-new, whether there is non-quality-related damage, and whether accessories are complete). The inspection result will be notified to you via email or phone: If the conditions are met, the refund process will be initiated; If the conditions are not met (e.g., the product has been used, hangtags are missing), the product will be sent back to you via the original route, and you shall bear the return freight.
- Process the Refund: After confirming that the products meet the return conditions, we will process the refund for you within 1-3 working days. The refund amount will be returned via your original payment method (e.g., WeChat Pay refunds to WeChat Wallet, Alipay refunds to Alipay Account). The refund arrival time varies by payment platform, generally 1-7 working days; the specific arrival time is subject to the prompt of the payment platform. If you do not receive the refund for a long time, you can contact us via email (customer@spicergrp.com) or phone (+86-13689760994) to check the refund progress.
III. Return Address
Return Address: Return Processing Department, Fuyang Shoukuo E-Commerce Co., Ltd., Shop S8-234, Xiangyuan Park City Commercial Street, Southwest Intersection of Fuzheng Road and Santai Road, Lucheng Town, Funan County, Fuyang City, Anhui Province
Recipient: Return Customer Service Team
Contact Phone: +86-13689760994
Kind Reminder: When sending back the package, please be sure to mark "Spicergrp Return + Order Number" on the courier waybill, e.g., "Spicergrp Return + 20250822001", to facilitate our quick sorting and processing and avoid package backlogs.
IV. Return Instructions for Special Products
- Customized Products: If you purchase customized products (e.g., one-piece swimsuits customized according to your body measurements, dresses printed with exclusive patterns), returns are not supported due to the uniqueness of the products. Please confirm the customization information carefully before placing an order.
- Accessory Products: Accessories that come with the main product (e.g., swim caps included with one-piece swimsuits, belts included with dresses) must be returned together with the main product. If accessories are missing, the accessory cost will be deducted from the refund amount (the specific cost is subject to the accessory unit price stated on the product details page).
V. Precautions
- Personal Item Check: Before sending back the products, please carefully check and remove personal items from the products and packaging (e.g., hidden jewelry, tissues, shopping receipts). If any items are left behind, we do not assume custody responsibility, and lost items cannot be retrieved.
- Logistics Selection and Insurance: When sending back the products, it is not recommended to use freight-collect delivery (we reserve the right to refuse freight-collect packages) or surface mail (slow logistics and no real-time tracking). If the product value is high, it is recommended to purchase shipping insurance for the package. If the product is damaged or lost during transportation, you can claim compensation from the courier company with the insurance certificate; if no insurance is purchased, the courier company will only compensate according to the standard of ordinary packages, and we will not bear related losses.
- Information Verification: Before submitting the return application, please carefully check the order information (e.g., order number, product model) and personal contact information to ensure accuracy and avoid delays in the return process due to incorrect information. If you need to modify the return information (e.g., change the contact phone number) after submitting the application, please inform us promptly via phone (+86-13689760994).
- Refusal of Malicious Returns: We support reasonable return requests but refuse malicious return behaviors (e.g., repeated unreasonable returns, applying for returns after intentionally damaging products, applying for returns after replacing products). If such behaviors are discovered, we reserve the right to refuse subsequent return applications, list your account as an abnormal account, and restrict your shopping rights on the official website (www.spicergrp.com).
VI. Consultation and Feedback on Return Issues
If you encounter problems during the return process (e.g., no response after submitting the application, unclear return address, objections to the inspection result), you can contact us through the following methods:
- Email: Send detailed questions to customer@spicergrp.com, and we will reply within 24 hours;
- Phone: Call +86-13689760994 (Working Hours: Monday to Sunday 9:00-18:00), and our staff will answer your questions patiently and assist in solving the problems.
We always handle each return application in accordance with the principles of fairness, justice, and integrity, and are committed to providing you with convenient and secure return services. If you have any questions or suggestions about this return policy, please feel free to communicate with us through the above methods. Your feedback will help us continuously optimize the return process and improve service quality.
Brand Name: Spicergrp
Company: Fuyang Shoukuo E-Commerce Co., Ltd.
Company Address: Shop S8-234, Xiangyuan Park City Commercial Street, Southwest Intersection of Fuzheng Road and Santai Road, Lucheng Town, Funan County, Fuyang City, Anhui Province
Website: www.spicergrp.com