Contact Us
Spicergrp is a brand under Fuyang Shoukuo E-Commerce Co., Ltd., focusing on fashionable clothing. Since its establishment, it has always adhered to the original aspiration of "providing modern women with dressing options that combine aesthetics and practicality" and has focused on three core categories: one-piece swimsuits, dresses, and cover-ups. We deeply understand that smooth communication with every consumer is an important link in the brand's development—whether you have questions about products, encounter problems during shopping, or want to put forward suggestions for the brand's development, we look forward to your contact. We will also provide you with support with a professional and patient attitude, ensuring that every one of your needs is properly addressed.
I. Why Contact Us? We Are Always Here to provide this support
At every stage of your interaction with Spicergrp, you can take the initiative to communicate with us if you encounter the following situations, and we will do our best to solve the problems for you:
(I) Product Consultation: Help You Accurately Select Your Favorite Items
When you are browsing the official website (www.spicergrp.com), if you have questions about the fabric elasticity or size adaptability of a certain one-piece swimsuit (such as being unsure whether a slim-fit style suits your figure), want to know the washing precautions for a dress (such as whether a lace style can be machine-washed), or are curious about the matching scenarios of a cover-up (such as whether a short cover-up can be paired with daily jeans), you can contact us at any time. Our team has a thorough understanding of the details of each product and will provide professional suggestions based on your needs (such as vacation scenarios, daily commuting needs), helping you avoid purchasing mistakes and select clothing that truly suits you.
For example, if you are torn between two one-piece swimsuits: one is a tropical printed style and you are worried that the pattern may fade after washing, the other is a sports style and you want to know if it is suitable for water sports such as surfing, just let us know your concerns. We will provide detailed information on fabric color fastness, chlorine resistance, and other parameters, as well as the functional focus of different styles, allowing you to shop with more confidence.
(II) Order Issues: Keep Track of Your Shopping Progress in a Timely Manner
After placing an order, if you find that the order information is filled in incorrectly (such as missing the building number in the delivery address or entering the wrong contact number), want to modify the products in the order (such as changing the color of a dress from white to beige), or have not received the shipping notification for a long time after payment, you can contact us. We will check the order status as soon as possible: if the order has not been shipped from the warehouse, we will help you modify the information or adjust the products; if it has entered the logistics link, we will track the shipping progress for you, ensuring that you can keep abreast of the package dynamics in a timely manner.
In addition, if you find that the package is stuck (such as the logistics information not being updated for a long time) when checking the logistics, you can also provide us with the order number. We will communicate with the cooperative logistics company to verify the package location and solve abnormal problems during transportation.
(III) After-Sales Needs: Properly Handle Your Returns, Exchanges, and Feedback
After receiving the goods, if you find that the one-piece swimsuit has workmanship defects (such as loose stitching), the size of the dress does not match the description (such as being marked as size M but actually being smaller), or the cover-up is damaged due to improper packaging during transportation, there is no need to worry—please contact us within 7 days of signing for the goods and provide relevant evidence (such as photos of the problematic product, order screenshots). We will arrange returns or exchanges for you according to the actual situation, and the freight caused by product quality problems will be borne by us.
If you are satisfied with the received products and want to share your dressing experience, or have suggestions for improving our product design or website functions (such as hoping to add plus-size options for dresses or optimize the search and filtering functions of the website), you are also welcome to let us know at any time. Every piece of your feedback is an important driving force for us to optimize our products and services.
II. How to Contact Us? Choose from Multiple Channels
To facilitate your communication with us, we have opened the following two contact channels, and you can choose according to your own needs:
(I) Email Contact: Detailed Description and Efficient Response
If you need to describe the problem in detail (such as attaching multiple photos of the problematic product or order screenshots), it is recommended to contact us via email. You only need to send an email to customer@spicergrp.com, state your name and order number (if applicable) in the email, and clearly explain your needs or problems (such as "Consulting the size of a one-piece swimsuit" or "Applying for return and exchange of a dress"). We will reply to you within 24 hours to ensure that no information is missed.
For example, when applying for a return or exchange, you can attach the following to the email: 1. Order number; 2. Detailed photos of the problematic product (such as the damaged part, size label); 3. Your delivery address and contact information—we will quickly verify based on this information and send you the return address and follow-up process guidelines.
(II) Phone Contact: Instant Communication and Quick Resolution
If you encounter urgent problems (such as the order about to expire without payment, or the received product being completely inconsistent with the order) and hope to communicate instantly, you can call our phone number +86-13689760994. Our staff will answer your call patiently during working hours (Monday to Sunday, 9:00-18:00), listen to your needs, and solve your questions or provide solutions on the spot to avoid delays.
For example, if the cover-up you received is completely different from the style in the order, after calling the hotline, we will first apologize to you, then verify the order information and shipping records. If it is indeed our mistake, we will immediately arrange a re-delivery for you and bear the freight for you to return the wrong product, minimizing your trouble.
III. Our Commitment: Make Every Communication Warm
No matter which channel you use to contact us, you can feel Spicergrp's service attitude:
- Timely Response: Emails will be replied to within 24 hours, and calls will be answered immediately during working hours, so you won't have to wait for a long time.
- Professional Answers: All staff have received systematic training and have a comprehensive understanding of products, orders, and after-sales processes, enabling them to provide you with accurate and useful information.
- See It Through: If the problem cannot be solved on the spot (such as needing to verify the package status with the logistics company), we will record your contact information and take the initiative to inform you of the progress after follow-up, without evasion or perfunctory.
We have always believed that every effective communication is an accumulation of trust. In the future, Spicergrp will continue to optimize communication channels and service processes, so that when you purchase one-piece swimsuits, dresses, and cover-ups, you can not only get your favorite clothing but also feel thoughtful service.
Brand Name: Spicergrp
Company: Fuyang Shoukuo E-Commerce Co., Ltd.
Company Address: Shop S8-234, Xiangyuan Park City Commercial Street, Southwest Intersection of Fuzheng Road and Santai Road, Lucheng Town, Funan County, Fuyang City, Anhui Province
Phone: +86-13689760994