Shipping Policy
Spicergrp is a fashion apparel brand under Fuyang Shoukuo E-Commerce Co., Ltd., focusing on three core categories: one-piece swimsuits, dresses, and cover-ups. Since its establishment, we have been committed to the core goal of "enabling global consumers to conveniently enjoy high-quality apparel" and have built a global shipping service system relying on a professional logistics cooperation network. To help you clearly understand the shipping cost standards, timeframes, operation procedures, and relevant precautions for your orders, we have formulated this shipping policy, which specifies that global shipping only includes two methods: Standard Shipping and Free Shipping. Detailed rules for each method are explained below. If you have any questions during the shipping process, you can contact us through the designated channels for support.
I. Shipping Scope and Basic Instructions
Our shipping services cover most countries and regions around the world. Whether it is major consumer markets in North America (the United States, Canada), Europe (the United Kingdom, France, Germany, etc.), Asia (Japan, South Korea, Singapore, etc.), or major cities in regions such as Oceania (Australia, New Zealand), South America (Brazil), and Africa (South Africa), delivery can be arranged through our logistics network. (Delivery to some remote areas may not be supported due to strict customs policies and limited logistics infrastructure. You can enter your shipping address when placing an order on our official website, and the system will automatically prompt whether delivery is available.)
Shipping fees for all orders are calculated in US dollars, and the shipping fee calculation rules are unified globally, unaffected by differences in the destination region. The shipping method is only determined based on the order amount. Before shipping an order, we conduct three rounds of pre-shipment inspections: first, verify that the product model and quantity match the order to avoid incorrect shipments; second, check the product appearance and packaging integrity to ensure no damage; third, a professional team organizes customs clearance documents (including commercial invoices, packing lists, etc.), indicating the product name, quantity, unit price, and other information to ensure compliance with the customs clearance requirements of the destination country/region. If you have questions about the customs policies of your region (such as import duty rates for apparel products or prohibited material requirements), you can contact us via email at customer@spicergrp.com. We will provide general policy guidance to help you pre-estimate potential additional costs.
II. Two Shipping Methods and Specific Rules
(I) Standard Shipping: Applicable to Orders with an Amount of 120
Standard Shipping is a basic shipping service we provide for customers whose order amount does not meet the Free Shipping threshold. It offers good value for money and meets the regular delivery needs of most consumers. The specific rules are as follows:
- Shipping fee standard: For all orders with an amount between 0 and 120$ (inclusive), a fixed shipping fee of 6 will be charged uniformly.. This fee will be automatically included in the total amount when you submit the order. Youcanclearlyviewitinthe the "CostDetails" section on the order confirmation page, which includes the product amount and the 6 shipping fee. If customs duties may be charged by the destination, the system will also display an estimated tax amount (for reference only; the actual tax amount is subject to customs verification).
- Shipping Timeframe: The timeframe for Standard Shipping varies by destination. The specific timeframe is calculated from the time the product is shipped out of the warehouse (excluding order processing time and customs clearance time):
- Major countries in North America and Europe: 7-12 working days (e.g., after shipment from the Chinese warehouse, it usually takes 8-10 working days to reach New York, USA, and 9-12 working days to reach London, UK);
- Major countries and regions in Asia: 5-8 working days (e.g., 5-6 working days to reach Tokyo, Japan, and 4-5 working days to reach Singapore);
- Oceania and New Zealand: 8-15 working days;
- Major countries in South America and Africa: 12-20 working days;
Among them, the order processing time is 1-3 working days (from the time you successfully pay to the time the product is shipped out of the warehouse), and the customs clearance time is usually 1-5 working days (depending on the efficiency of the destination customs). In case of force majeure events (such as severe weather like typhoons and blizzards, epidemic control, port congestion, etc.), the timeframe may be extended by 3-7 working days. We will notify you of the reason for the delay and the updated estimated delivery time via email within 24 hours of confirming the delay.
- Logistics Tracking: After the order is shipped out of the warehouse, we will send the logistics tracking number and the corresponding logistics service provider information (such as DHL, FedEx, ZTO International, etc.) to your registered email within 24 hours. You can track the logistics in two ways: ① Log in to "My Orders" on the official website and enter the order number to view the real-time logistics status (e.g., "Shipped from Warehouse", "Departed Country", "In Customs Clearance", "Out for Delivery"); ② Visit the official website of the corresponding logistics service provider and enter the logistics tracking number to check the specific location of the package and the estimated delivery time.
- Issue Resolution: If you find that the package has not been delivered beyond the estimated timeframe, or the logistics information has not been updated for a long time (more than 3 working days), you can first check the logistics tracking page for abnormal prompts such as "Customs Clearance Delay" or "Address Unclear". If it shows "Customs Clearance Delay", you may need to supplement customs clearance documents, and you can contact the local customs to understand the specific requirements. If you cannot determine the reason, you can call our phone number at +86-13689760994 for consultation. We will immediately communicate with the logistics service provider to verify the package status (e.g., whether it is stuck in a transit warehouse, whether it is necessary to coordinate with customs for priority processing) and provide feedback the progress to you within 48 hours.
(II) Free Shipping: Applicable to Orders with an Amount Exceeding $120 (Exclusive)
To reward the support of global consumers, we have launched the Free Shipping service. Orders that meet the amount threshold can automatically enjoy this service without the need for additional applications or discount codes. The specific rules are as follows:
- Eligibility Criteria: All orders with an amount exceeding
0" on the order confirmation page, and you only need to pay the product amount and any customs duties that may be charged by the destination (if applicable).
- Shipping Timeframe: The shipping timeframe for Free Shipping is exactly the same as that for Standard Shipping (following the timeframe breakdown of Standard Shipping mentioned above), and the delivery efficiency will not be reduced due to free shipping. During special periods with a surge in order volume (such as Black Friday and Christmas sales seasons), the timeframe may be extended by 2-5 working days due to tight logistics capacity. We will post a "Logistics Timeframe Adjustment Notice" on the homepage of the official website 7 days in advance, clearly informing the estimated delay time for each region. We recommend that you arrange your order placement time reasonably to avoid delaying your use of the products.
- Logistics Tracking and After-Sales Service: Similar to Standard Shipping, after a Free Shipping order is shipped, you will receive an email containing the logistics tracking number, and you can track the progress through the official website or the logistics service provider's platform. If the package is damaged, lost, or has other issues during transportation, the handling process is the same as that for Standard Shipping: you need to send the logistics tracking number, photos of the damaged package (including the overall view of the packaging and close-ups of the damaged parts), and a video of the damaged product (if available) to the email customer@spicergrp.com within 48 hours of signing for the package. We will verify the responsibility within 3-5 working days: if it is the responsibility of the logistics party, we will provide you with a free product replacement (according to the original order specifications) or a full refund; if it is a quality issue of the product itself, we will also handle it in accordance with the after-sales policy, and all related shipping fees will be borne by us.
III. Order Processing and Shipping Procedures
- Order Processing Time: Regardless of the shipping method chosen, after the order payment is successful, we will complete the processing within 1-3 working days. The process includes: order review (confirming the payment status and the completeness of the shipping address), product picking (retrieving the corresponding products from the warehouse shelves), packaging (using waterproof and shockproof packaging materials to avoid damage during transportation), and generating customs clearance documents. If the product you purchased is a pre-order item (such as a limited-edition one-piece swimsuit marked with "Estimated Shipping in 7-10 Days" on the product details page), the processing time will be extended to the estimated shipping cycle marked. We will inform you of the specific warehouse shipment time via email after you pay for the order to avoid long waits.
- Shipping Notification and Logistics Synchronization: After the product is shipped out of the warehouse and transferred to the logistics service provider, we will immediately send a "Shipping Notification" via email, which includes the logistics tracking number, the name of the logistics service provider, and the logistics query link on the official website. At the same time, the status of the order in "My Orders" on the official website will be updated to "Shipped" synchronously. You do not need to inquire frequently; you can log in at any time to view the latest logistics status.
- Restrictions on Address Modification: If you need to modify the shipping address (such as changing the street or adding a house number) after paying for the order, you must apply via phone at +86-13689760994 before the order is marked as "Pending Shipment" (i.e., before the product is shipped out of the warehouse). We will do our best to coordinate the modification. If the order status has been updated to "Shipped", the address can no longer be modified. You need to contact the local logistics service provider to try to change the delivery address after the package arrives in the local area (the logistics service provider may charge a certain address modification fee, which will be borne by you).
IV. Customs and Tax Instructions
- Customs Clearance Responsibility and Requirements: Cross-border transportation of products requires customs clearance at the destination. We will provide compliant customs clearance documents, but the main responsibility for customs clearance lies with you (the recipient). If the customs requires you to supplement documents (such as identification documents, import permits) or conduct further verification due to product attributes (such as some countries having special inspection requirements for the waterproof coating material of swimsuits), you must cooperate within the specified time to avoid the package being detained or returned. If the package is returned due to your failure to cooperate with customs clearance in a timely manner, you will bear the round-trip shipping fees (including the return shipping fee charged by the logistics party).
- Import Tax Liability: Import duties, value-added taxes, consumption taxes, and other taxes that may arise from global shipping shall be borne by you (the recipient). These taxes are not collected by us but are assessed by the destination customs in accordance with local laws and regulations and the dutiable value of the products. Tax standards vary greatly across countries and regions: for example, EU countries usually impose a 15%-25% duty + value-added tax on apparel products; the United States may exempt duties on personal-use apparel valued below $800; Japan imposes an 8% consumption tax on apparel products. It is recommended that you estimate the possible tax amount through the destination customs official website or third-party tax calculation tools (such as Duty Calculator) before placing an order to make a reasonable shopping budget. If you have questions about taxes, you can contact us via email at customer@spicergrp.com. We will provide reference channels for tax inquiries but cannot accurately estimate the specific amount for you.
V. Handling of Abnormal Shipping Issues
- Package Loss: If you find that the package status has been showing "In Transit" without progress for a long time through logistics tracking, or the logistics service provider clearly informs you that the package is lost, you need to provide the following materials to us via email within 3 working days after the "estimated delivery time" shown in the logistics information expires: order number, logistics tracking number, and loss certificate issued by the logistics service provider (if available). We will immediately initiate a package loss verification process: confirm the responsibility for the loss with the logistics service provider. If it is the responsibility of the logistics party, we will arrange for a free product replacement (according to the original order specifications) or a full refund (including the product amount and the paid $6 shipping fee, if it is a Standard Shipping order) within 5 working days. If the package is lost due to an incorrect shipping address provided by you, you will bear the shipping fee for reshipping.
- Damaged Package or Mismatched Products: When signing for the package, you must inspect the appearance of the package on the spot to check if it is intact and if there are any signs of damage or tampering. If you find the package is damaged, or if you open it and find the product is damaged (such as broken stitching on a one-piece swimsuit, snagged lace on a dress), or the product model/color does not match the order, do not sign for it. Ask the logistics delivery staff to note "Damaged Package/Mismatched Products" on the delivery note, and take the following materials: photos of the overall damaged package, close-up photos of the problematic parts of the product, and photos of the logistics waybill. After sending these materials to the email customer@spicergrp.com, we will verify within 3 working days. After confirming the issue, we will arrange for a free return, exchange, or replacement for you, and all related shipping fees (including the shipping fee for you to return the product) will be borne by us. If you sign for the package and later report issues such as product damage or a mismatch, you need to provide a complete unboxing video (starting from unpacking the package, clearly showing the overall appearance of the product and the issue); otherwise, it may be difficult to handle due to the inability to confirm responsibility.
- Refusal of Delivery and Return: If you refuse to sign for the package for personal reasons (such as no longer needing the product or changing your shopping intention), you will bear the round-trip shipping fees incurred when the package is returned to our warehouse (including the return shipping fee charged by the logistics party). After we receive the returned product and confirm it is intact, we will deduct the round-trip shipping fees and possible storage fees (if the package is detained in the warehouse for more than 7 days), and then refund the remaining amount to your original payment account. The refund cycle is 7-15 working days (subject to the actual arrival time of the payment platform). If the package is returned due to customs reasons (such as excessive taxes or the product not meeting local import regulations), we will provide a full refund (including the product amount and the paid $6 shipping fee, if it is a Standard Shipping order) after receiving the returned product, but we will not bear the fines or demurrage fees charged by the customs.
VI. Other Precautions
- Accuracy of Shipping Information: When placing an order, you must accurately fill in the shipping address (including country, city, street, house number, and postal code), recipient name (must match the identification document; some countries require the recipient name to fully match the customs clearance documents), and a valid contact phone number. If the package cannot be delivered, is delayed, or is returned due to incomplete shipping information (such as a missing house number) or incorrect information (such as a wrong postal code), you will bear the additional costs incurred (such as re-delivery fees, return shipping fees), and we will not be held responsible.
- Impact of Holidays and Logistics Peaks: During major global holidays (such as Christmas in the United States, New Year in Europe, Spring Festival in China) and large-scale promotional events (such as Black Friday, Double 11), the capacity of logistics service providers will be significantly strained, which may extend the shipping timeframe by 3-7 working days. We will mark a "Logistics Peak Reminder" on the homepage of the official website and the order placement page. We recommend that you place your order 1-2 weeks in advance to avoid logistics congestion periods and ensure the product is delivered on time.
- Shipping Restrictions for Special Products: Some special-style products (such as dresses with metal decorations, one-piece swimsuits with waterproof coatings) may have shipping restrictions in some countries and regions (such as air transportation having special requirements for the size and weight of metal accessories). We will note "This product may have delayed shipping in some regions" on the product details page. If you purchase such products, you can call our phone number at +86-13689760994 to inquire about specific shipping restrictions to avoid affecting your use plan.
We are always committed to optimizing our global shipping services. Through in-depth cooperation with well-known logistics service providers such as DHL, FedEx, and ZTO International, we continuously improve delivery efficiency and package security. Whether you choose Standard Shipping or Free Shipping, you can enjoy our professional after-sales support. If you have any questions about this shipping policy or encounter issues during the shipping process, please feel free to contact us through the above-mentioned channels. We will wholeheartedly resolve the issues for you and make your cross-border shopping experience smoother.
Brand Name: Spicergrp
Company: Fuyang Shoukuo E-Commerce Co., Ltd.
Company Address: Shop S8-234, Xiangyuan Park City Commercial Street, Southwest Intersection of Fuzheng Road and Santai Road, Lucheng Town, Funan County, Fuyang City, Anhui Province