Privacy Policy
Spicergrp is a brand under Fuyang Shoukuo E-Commerce Co., Ltd., focusing on fashionable clothing. We specialize in three core categories: one-piece swimsuits, dresses, and cover-ups, and have always regarded protecting your personal information and privacy security as a core responsibility of the brand's operations. When you browse our official website (www.spicergrp.com), select products, submit orders, or communicate with us, we will be involved in collecting and processing your personal information. To help you clearly understand how we obtain, use, store, and protect your information, as well as the rights you enjoy, we have formulated this privacy policy. We kindly request that you carefully read and understand the entire content of this policy before using our products and services.
I. Scope of Application of the Privacy Policy
This privacy policy applies to all interaction scenarios between you and Spicergrp, including but not limited to registering an account through the official website, browsing product details of one-piece swimsuits/dresses/cover-ups, placing orders for purchase, participating in product surveys, and consulting after-sales issues via email or phone. Whether you use our services for the first time or continuously, it is deemed that you have agreed to our processing of your personal information in accordance with this policy. If you have any questions about the content of this policy, you can contact us via email at customer@spicergrp.com or phone at +86-13689760994, and we will provide you with a detailed explanation.
II. Types of Personal Information We Collect and Collection Methods
To provide you with more accurate and convenient services, we will collect the following types of personal information according to different business scenarios, and all information collection adheres to the principles of "legality, legitimacy, and necessity":
(I) Personal Information Actively Provided by You
- Account Registration Information: When you register an account on the official website, you need to provide a mobile phone number or email address to create an account and receive account verification information (such as verification codes, password reset links). If you choose to log in via a third-party account (such as a Google account), we will obtain basic information such as the nickname and avatar provided by the third-party account, but we will not obtain the password or other sensitive data of your third-party account.
- Order-Related Information: When you place an order to purchase a one-piece swimsuit, dress, or cover-up, you need to provide your name, delivery address (including detailed information such as province/city/district/street and house number), and contact phone number. This information is essential to ensure the accurate delivery of goods. At the same time, you also need to select a payment method. If you use a credit card, PayPal, or other payment tools, we will receive payment result information fed back by the payment platform (excluding sensitive content such as bank card passwords and payment passwords) to confirm the order status.
- Consultation and Feedback Information: When you consult about product issues (such as the size adaptability of one-piece swimsuits, the washing method of dresses), provide feedback on after-sales needs (such as product quality problems, logistics abnormalities), or put forward brand improvement suggestions via email at customer@spicergrp.com or phone at +86-13689760994, we will record your communication content, contact information, and relevant order information to better solve problems for you and follow up on the processing results.
- Survey and Questionnaire Information: If you participate in product surveys initiated by us (such as surveys on preferences for one-piece swimsuit styles, questionnaires on dress consumption scenarios), you may need to provide information such as age, dressing style, and product evaluations. This information is only used to analyze user needs and optimize product design (such as adjusting the version of cover-ups, enriching the color options of dresses) and will not be used for other unrelated purposes.
(II) Personal Information Automatically Collected by Us
- Device and Browsing Information: When you visit the official website, our server will automatically record your device information (such as device model, operating system version, browser type, unique device identifier), network information (such as IP address, network operator, Wi-Fi signal), and browsing behavior data (such as visited product pages, stay time, clicked links, search keywords, and products added to the shopping cart but not ordered). This information helps us analyze user preferences, optimize the official website's page layout and product recommendation logic (such as showing you more one-piece swimsuits that match your style), and improve the website's loading speed and usability.
- Order and Transaction Log Information: After you complete a transaction, we will automatically record the order number, purchased product model/quantity/price, payment amount, transaction time, logistics tracking number, and other information. This information is used for order management, after-sales dispute handling, and financial accounting, and relevant records will be retained in accordance with the requirements of laws and regulations such as the "E-Commerce Law of the People's Republic of China".
(III) Personal Information Obtained from Third Parties
- Logistics Information: To provide you with logistics tracking services, we will obtain your package delivery information from cooperating logistics companies (such as ZTO Express, DHL), including logistics tracking number, delivery progress, signatory, and signing time. This information is only used to synchronously display the logistics status in "My Orders" on the official website, allowing you to check the product location in real time.
- Payment Information: If you complete the payment through a third-party payment platform (such as Alipay, PayPal), the payment platform will feed back the payment success/failure result information to us to help us confirm the order status and arrange shipment. We will not obtain sensitive information such as your payment account password or complete bank card number.
III. Methods and Purposes of Using Personal Information
We strictly use the collected personal information for the following legal and clear purposes, and the scope of use will not exceed the necessary limit:
(I) Providing You with Products and Services
- Product Delivery: Based on the delivery address and contact phone number you provided, we will arrange the warehousing, packaging, and logistics delivery of one-piece swimsuits, dresses, and cover-ups to ensure you receive the products in a timely manner. We will also send shipment notifications and logistics tracking numbers to you via SMS or email.
- Order Processing: Use your order information (such as product model, quantity) to complete order review, inventory verification, and outbound operations. If there is an abnormality in the order information (such as an incomplete delivery address), we will confirm with you via phone or email to ensure the smooth completion of the transaction.
- After-Sales Support: When you report product quality problems (such as a one-piece swimsuit with loose threads) or logistics problems (such as a lost package), we will use your order information, contact information, and problem evidence to provide you with solutions such as return, exchange, replacement of products, or refund, and follow up on the processing progress.
(II) Optimizing Product and Service Experience
- Product Improvement: Analyze your browsing records and purchase preferences (such as the dress style you pay more attention to, the material of cover-ups) to understand the market demand for different categories of products and provide data support for product research and development (such as increasing the production of best-selling one-piece swimsuit styles, optimizing the sun protection function of cover-ups).
- Official Website Optimization: Adjust the official website's interface design (such as adapting to mobile phone screens of different sizes) and optimize the search function (such as supporting product filtering by "one-piece swimsuit size" or "dress length") based on device and browsing information to improve your user experience.
- Service Upgrade: Combine the feedback you provided when participating in surveys to improve the customer service communication process (such as shortening the email response time) and supplement product detail page information (such as adding descriptions of dress fabric components) to make the service more in line with your needs.
(III) Ensuring Transaction Security and Compliant Operations
- Risk Prevention and Control: By analyzing your login information (such as IP address, device model) and transaction behavior (such as multiple orders placed by the same account in a short period), identify abnormal operations, prevent risks such as account theft, fraudulent orders, and payment fraud, and protect your property security.
- Identity Verification: When you modify your account password, change the bound mobile phone, or apply for a large refund, we will send an SMS verification code to your reserved mobile phone number to verify whether the operation is initiated by you, ensuring account security.
- Compliant Retention: Retain your order information, transaction records, and other data in accordance with the requirements of laws and regulations to facilitate inquiries and inspections by relevant authorities, such as market supervision departments and tax authorities, and handle potential consumer disputes.
IV. Storage and Protection Measures of Personal Information
We attach great importance to the storage security of your personal information and take dual technical and management measures to ensure that the information is not leaked, tampered with, or misused:
(I) Storage Method and Location
- Storage Location: Your personal information is stored on servers located in China, managed by professional cloud service providers (with national information security level protection certification) entrusted by us. This complies with the relevant legal requirements for localized data storage, and your information will not be transmitted overseas (unless you place an international order, in which case necessary delivery information needs to be provided to overseas logistics providers, and we will inform you in advance).
- Storage Period: We will determine a reasonable storage period based on the type and purpose of the information:
- Account Information: We will continue to store it when your account is active; if you take the initiative to cancel your account, we will anonymize the account information within 30 days after cancellation (delete content that can identify your personal identity, and only retain desensitized data that cannot be linked to individuals).
- Order and Transaction Information: In accordance with the requirements of the "E-Commerce Law of the People's Republic of China", it will be retained for 3 years from the date of transaction completion. After the expiration, the information will be anonymized or deleted.
- Browsing and Device Information: Only used for official website optimization and user behavior analysis, with a storage period of 6 months, and will be automatically deleted after expiration.
- Consultation and Feedback Information: If it involves after-sales issues, it will be retained for 1 year after the problem is resolved; if it is a general suggestion, it will be deleted after 6 months of retention.
(II) Security Protection Measures
- Technical Protection: Adopt SSL encryption technology to encrypt the data transmission process of the official website to prevent information from being stolen during transmission; desensitize stored personal information (such as mobile phone numbers, delivery addresses), and only authorized personnel can view the complete information; regularly conduct security vulnerability scans and virus checks on servers to prevent hacker attacks.
- Management Specifications: Establish a strict information access permission system, allowing only employees who need it for work to access your personal information. All employees must sign a confidentiality agreement to clarify their responsibility for information protection; regularly conduct information security training to improve employees' awareness of privacy protection and avoid information leakage caused by human operation errors.
- Emergency Handling: In the event of a security incident such as personal information leakage or tampering, we will immediately activate the emergency plan, take remedial measures (such as freezing relevant accounts, fixing vulnerabilities), and inform you of the incident and processing progress via email or phone within 24 hours. At the same time, we will report to the relevant regulatory authorities in accordance with the requirements of laws and regulations.
V. Sharing, Transfer, and Public Disclosure of Personal Information
We promise that we will never share, transfer, or publicly disclose your personal information to any third party except in the following special circumstances:
(I) Information Sharing
- Obtaining Your Explicit Consent: If it is necessary to share your information with a third party (such as a cooperating styling consultant providing you with personalized matching suggestions), we will inform you of the purpose, scope of sharing, and third-party information in advance via email or pop-up window, and only share the information after obtaining your written consent.
- Sharing is Necessary for Completing Transactions: When entrusting a logistics company to deliver products, we will provide it with your delivery address and contact phone number to complete the delivery service. We will also require the logistics company to sign a confidentiality agreement, promising to use the information only for this purpose and not for other purposes; when entrusting a third-party payment institution to handle payment business, we will provide it with the necessary order information for payment verification.
- Sharing Based on Laws and Regulations: Provide your relevant personal information in accordance with the legal requirements of judicial organs and administrative departments (such as market supervision bureaus, public security organs) to cooperate with investigation and evidence collection, execution of effective legal documents, and other work.
(II) Information Transfer
If your personal information needs to be transferred due to corporate merger, division, acquisition, bankruptcy liquidation, or other circumstances, we will notify you in advance via an official website announcement or email, explain the recipient of the transfer and subsequent information protection measures, and ensure that the recipient continues to comply with the provisions of this privacy policy and fulfill the obligation of information protection. If you do not agree to the transfer, you can contact us to apply for the deletion of relevant information within 7 days of receiving the notice.
(III) Public Disclosure
We will not take the initiative to publicly disclose your personal information unless we obtain your explicit authorization. When conducting brand promotion (such as displaying user dressing cases), if it is necessary to use your feedback content or photos, we will anonymize the personal information (such as hiding the middle 4 digits of the mobile phone number) to ensure that you cannot be identified.
VI. Rights You Enjoy Regarding Personal Information
You have the right to inquire about, correct, delete, and withdraw consent for your personal information, and we will provide necessary support and convenience for you to exercise these rights:
(I) Right to Inquiry and Access
You have the right to inquire about the personal information we have collected about you, including account information, order records, browsing history, etc. You can inquire in the following ways:
- Log in to "My Account" on the official website and directly view relevant information in "Personal Center" and "My Orders";
- If you need to inquire about more detailed information (such as historical consultation records), you can submit an application to us via email at customer@spicergrp.com or phone at +86-13689760994. We will verify your identity (such as requiring you to provide the order number and registered mobile phone number) within 15 working days and feed back the inquiry results to you.
(II) Right to Correction and Supplementation
If you find that the personal information we store is incorrect (such as a wrong delivery address, a changed mobile phone number) or incomplete (such as an unfilled account nickname), you can correct it in the following ways:
- Log in to the "Personal Center" on the official website and directly modify editable information (such as delivery address, email);
- If you cannot modify it by yourself (such as the delivery information in the order is locked), you can contact us and provide relevant supporting materials (such as a screenshot of the real-name authentication of the new mobile phone number). We will verify and complete the correction within 3 working days.
(III) Right to Deletion
You can request we to delete your personal information in the following circumstances:
- We collect and use your information beyond the scope agreed in this policy without obtaining your additional consent.
- You withdraw your consent to the use of information (such as no longer wanting to receive order notification SMS);
- You cancel your Spicergrp account and have no pending orders or after-sales issues.
- Other circumstances where information should be deleted as required by laws and regulations.
You can submit a deletion application to us via email or phone. We will verify the situation within 10 working days. If the conditions are met, we will delete the information immediately or anonymize it; if deleting the information will affect the integrity of transaction records or compliance retention requirements, we will explain the reason to you and delete it after meeting the legal requirements.
(IV) Right to Withdraw Consent
You can withdraw your consent to our collection and use of personal information at any time, for example:
- Cancel SMS notifications: Reply "Unsubscribe" via SMS or contact us to turn off the SMS push service;
- Stop browsing information collection: Disable Cookies in browser settings (but this may affect the normal use of some functions of the official website, such as being unable to save shopping cart products).
Please note that after withdrawing consent, we may no longer be able to provide you with the corresponding services (such as being unable to receive logistics reminders after turning off SMS notifications), but this will not affect the legality of information processing behaviors completed based on your previous consent.
(V) Right to Complain and Report
If you believe that we have engaged in illegal acts in the process of personal information processing (such as sharing your information without consent, leaking your privacy), you can complain to us via email at customer@spicergrp.com or phone at +86-13689760994. We will accept your complaint within 24 hours, complete the investigation and verification within 30 working days, and provide a specific processing plan and feedback result. If you are not satisfied with the processing result, you can also report to the local consumer association or the cyberspace administration.
VII. Protection of Minors' Personal Information
If you are a minor under the age of 18, you must obtain the consent of a guardian before using our services. We will not take the initiative to collect minors' personal information. If a guardian finds that a minor's information has been collected accidentally, they can contact us via email or phone and provide the guardian's identity certificate, the minor's identity certificate, and proof of relationship. We will delete the relevant information within 5 working days after verification and stop any processing of the information.
VIII. Update and Notification of the Privacy Policy
This privacy policy may be adjusted due to revisions to laws and regulations, business development, or technological updates. The updated policy will be announced in a prominent position on the homepage of the official website (such as under the